Unable to fetch mail as Plain text Authentication is disabled in the mail server. Length of the new password is greater than expected value of :100 b. When a mail comes in, ServiceDesk Plus will try to create a new user with the user name and password same as the email address and in this case, since the email address is very long it cannot be added to the database and throws Few lines above or below the line, which contains this string, should give more information on the error trace. SO RETURNING.|: Length of the new password is greater than expected value of : 100įor any Mail fetching issue, check for the string "SO RETURNING". Error trace in logs:Įrror when processing. Password length is greater than the expected value. Error when encrypted mode is enabled on POP in the mail server.Ī.Unable to fetch mails as plain text authentication is disabled in the mail server.Password length is greater than the expected value.On the Exchange Advanced tab, select the Hide from Exchange Address Lists check box.Open the Properties dialog box for the user account.Open Active Directory Users and Computers.The mailbox should be found in the address book which will allow mail fetching to start. |||||: at .IMAPStore.protocolConnect(IMAPStore.java:474)| |||||: Check if the username and password are correct| |||||: Obtained mail store from session.| The mailbox is hidden from the address book which leads to failure in Authentication and hence mails cannot be fetched into ServiceDesk Plus. If the mail box is hidden from the address book there is a failure in Authentication and mails cannot be fetched into SDP. Information Required for further analysis:Ĥ. Save the settings and then start the mail fetching.Copy the jssecacerts file under jre\lib\security folder and restart ServiceDesk Plus application.On supplying the value 1, a file called jssecacerts is generated in the ServiceDesk Plus Home Directory. syntax:- gencert.bat (hostname):(port)Įg:- cmd> gencert.bat :995
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